Privacy Policy

At Zysole, your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website (www.zysole.com), make purchases, or use our services.

By using our website, you agree to the terms outlined in this Privacy Policy.

1. General Information

• Business Name: Zysole
• Email: Info@zysole.com
• Phone: +44 7832 718829
• Business Address: Office 7235, 321-323 High Road, Chadwell Heath, Essex, United Kingdom, RM6 6AX

We operate on the Shopify platform, which powers our online store, processes payments, and helps us securely manage customer data.

2. Information We Collect

a) Information You Provide Directly

• Name, billing and shipping address, email, and phone number
• Payment information (processed securely via Shopify Payments)
• Order details and purchase history
• Communication details if you contact us via email, phone, or forms

b) Information Collected Automatically

• Device information (IP address, browser type, operating system)
• Log data (pages visited, time spent, referring/exit pages)
• Cookies and tracking technologies (to improve browsing experience, personalize content, and measure performance)

c) Third-Party Information

• Shopify collects information on our behalf to process orders, payments, and fraud prevention.
• If you use third-party payment methods (e.g., PayPal, Apple Pay, Google Pay), they may collect additional data according to their privacy policies.

3. How We Use Your Information

• Processing and fulfilling your orders
• Providing customer support and responding to inquiries
• Managing payments, refunds, and returns
• Improving our website and services
• Personalizing your shopping experience
• Detecting and preventing fraud or unauthorized activity
• Complying with legal obligations

4. Sharing Your Information

We do not sell or rent your personal information. However, we may share it with trusted third parties, including:

• Shopify: Our e-commerce platform that powers our store and securely processes payments
• Payment processors: Shopify Payments, PayPal, Apple Pay, Google Pay, or other providers you choose at checkout
• Shipping carriers: To deliver your orders
• Service providers: For analytics, marketing, and customer support (e.g., email marketing services)
• Legal authorities: If required by law or to protect our rights and prevent fraud

5. Data Security

We take your data security seriously.

• Our website uses SSL encryption to protect information during transmission.
• Shopify is PCI-DSS compliant, ensuring secure payment handling.
• We implement appropriate technical and organizational measures to safeguard personal data.

However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy.

• Order and transaction records may be retained longer for accounting, tax, and legal compliance.
• You may request deletion of your personal information at any time (subject to legal obligations).

7. Your Rights (UK & EU GDPR Compliance)

As a customer in the United Kingdom and European Union, you have the following rights:

• Right to Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Request correction of inaccurate or incomplete data.
• Right to Erasure (“Right to be Forgotten”): Request deletion of your personal data.
• Right to Restrict Processing: Limit how your data is used.
• Right to Data Portability: Request your data in a transferable format.
• Right to Object: Opt out of certain processing activities, such as direct marketing.
• Right to Withdraw Consent: If processing is based on consent, you may withdraw it at any time.

To exercise your rights, contact us at Info@zysole.com.

8. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Enhance website functionality
• Remember your preferences
• Analyze traffic and performance
• Provide targeted advertising

You can manage or disable cookies in your browser settings, though this may affect website functionality.

9. Third-Party Services

Our website may contain links to third-party websites or services. We are not responsible for their privacy practices. Please review their privacy policies before providing personal data.

10. Children’s Privacy

Our website and services are not directed toward individuals under 18. We do not knowingly collect personal data from children. If we learn that we have inadvertently collected data from a child, we will delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in laws, regulations, or business practices. Updates will be posted on this page, and the “Last Updated” date will be revised accordingly.

12. Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your data, please contact us:

• Email: Info@zysole.com
• Phone: +44 7832 718829
• Business Address: Office 7235, 321-323 High Road, Chadwell Heath, Essex, United Kingdom, RM6 6AX