Payment Policy

At Zysole, we are committed to providing you with a safe, secure, and convenient shopping experience. This Payment Policy outlines how payments are accepted, processed, and managed when purchasing products from our website.

By completing a purchase on our site, you agree to the terms set out in this Payment Policy.

1. Accepted Payment Methods

We use Shopify Payments as our primary payment processor, ensuring a reliable and secure checkout experience. Through Shopify Payments, we accept the following payment methods:

• Credit Cards: Visa, Mastercard, American Express, Discover
• Debit Cards: Major bank-issued debit cards
• Digital Wallets: Apple Pay, Google Pay, Shop Pay
• Other Accepted Methods: Depending on your region, additional local payment options may be available at checkout

⚠️ We do not accept cash, cheques, or bank transfers for online purchases.

2. Currency

• All transactions on our website are processed in GBP (£) by default.
• For international customers, Shopify Payments may allow purchases in your local currency. However, conversion rates and fees are determined by your bank or card issuer.

3. Payment Processing

• Payments are processed securely via Shopify Payments at the time of checkout.
• Your card or payment method will be charged immediately once your order has been confirmed.
• In some cases, your bank or card issuer may place a temporary authorization hold before the payment is finalized.

4. Security & Fraud Prevention

• Zysole and Shopify Payments use industry-standard SSL encryption to protect your data during checkout.
• To prevent fraud, payments may be subject to additional verification, including address verification, CVV checks, and 3D Secure authentication.
• If suspicious or unauthorized activity is detected, we reserve the right to decline or cancel the order.

5. Taxes & Duties

• Prices displayed on our website include applicable taxes for customers in the United Kingdom.
• International customers may be responsible for additional customs duties, VAT, or import fees imposed by their local authorities. These charges are not controlled by Zysole.

6. Failed or Declined Payments

• If your payment is declined, please check that your billing details are correct or try another payment method.
• Orders will not be processed until full payment has been received.
• If issues persist, please contact your bank or payment provider for assistance.

7. Refunds & Reversals

• Refunds are issued to the original payment method used during checkout.
• Refund processing time: 7 business days (depending on your bank or provider, it may take longer for funds to appear in your account).
• We cannot issue refunds to an alternative account or in cash.
• For more information, please see our Return & Refund Policy.

8. Chargebacks & Disputes

• If you believe there is an error with your payment, please contact us directly before initiating a chargeback with your bank.
• Filing a chargeback without contacting us first may delay resolution.
• Zysole reserves the right to dispute any chargebacks that are fraudulent or unjustified.

9. Order Cancellations

• Orders can only be cancelled within 24 hours of purchase, provided they have not yet been processed or shipped.
• Refunds for cancelled orders will be issued via the original payment method.

10. Contact Us

For questions or concerns regarding payments, please reach out to us:

• Email: Info@zysole.com
• Phone: +44 7832 718829
• Business Address: Office 7235, 321-323 High Road, Chadwell Heath, Essex, United Kingdom, RM6 6AX