General Questions

1) What is Zysole?

Zysole is an online store offering quality products designed to meet modern customer needs. We focus on reliability, transparency, and customer satisfaction throughout your shopping experience.

2) Where is Zysole located?

Our business address is: 1528 Eagle Street, Santa Maria, CA 93454, United States. We operate online and serve customers in supported regions.

3) Which countries do you ship to?

Currently, Zysole ships only to the United Kingdom (UK) and the United States (USA).

Ordering

4) How do I place an order?

Simply select your desired product, add it to your cart, proceed to checkout, and complete payment using our secure checkout system powered by Shopify Payments.

5) Can I change or cancel my order?

Orders can only be changed or canceled before they are processed or shipped. Once an order has been dispatched, it cannot be modified and must follow our Return & Refund Policy.

6) Will I receive an order confirmation?

Yes. After placing your order, you will receive an order confirmation email with your purchase details. If you don’t see it, please check your spam folder.

Shipping & Delivery

7) How long does shipping take?

Orders are processed within 1–2 business days. After dispatch, shipping typically takes 5–7 business days. Total estimated delivery time is approximately 6–9 business days.

8) Do you provide tracking information?

Yes. Once your order ships, tracking information will be emailed to you (when available). Tracking updates may take 24–48 hours to appear.

9) What if my package is delayed?

Delivery times are estimates and may be affected by weather, carrier delays, or peak seasons. If your order is significantly delayed, please contact us for assistance.

Payments

10) What payment methods do you accept?

We accept payments through Shopify Payments, including major credit and debit cards, Apple Pay, Google Pay, and other supported methods shown at checkout.

11) Is my payment information secure?

Yes. All transactions are processed through Shopify’s secure and encrypted payment system. Zysole does not store your full payment card details.

12) Why was my payment declined?

Payments may be declined due to insufficient funds, incorrect billing information, bank restrictions, or security checks. Please try another payment method or contact your bank.

Returns & Refunds

13) What is your return policy?

We offer a 30-day return window from the date of delivery. Items must be unused, in original condition, and include all packaging.

14) How long do refunds take?

Once your return is approved and inspected, refunds are processed within 7 business days to the original payment method.

15) Who pays for return shipping?

Customers are responsible for return shipping costs unless the return is due to a damaged, defective, or incorrect item sent by Zysole.

Account & Privacy

16) Do I need an account to place an order?

No, you can checkout as a guest. However, creating an account allows you to track orders and manage your information more easily.

17) How do you use my personal information?

We use your information only to process orders, provide customer support, improve our services, and communicate with you. Please see our Privacy Policy for full details.

Customer Support

18) How can I contact Zysole?

You can reach our support team using the contact details below: