Faq's

Frequently Asked Questions (FAQs)

Welcome to the Zysole FAQs page. We’ve put together answers to the most common questions our customers ask about ordering, shipping, payments, returns, and more. If you don’t find the answer you’re looking for, please reach out to us at Info@zysole.com or call +44 7832 718829

📦 Orders

  1. How do I place an order?
    Simply browse our website, add your chosen items to the cart, and proceed to checkout. Once you complete payment, you’ll receive a confirmation email with your order details.
  2. Do I need an account to order?
    No, you can check out as a guest. However, creating an account makes it easier to track your orders and save your details for faster future checkouts.
  3. Can I change or cancel my order after placing it?
    Orders can only be cancelled or modified within 24 hours of purchase. Once processed and shipped, changes or cancellations are not possible.
  4. How can I track my order?
    Once your order is shipped, you will receive a tracking number via email. You can use this number to track your shipment online until it reaches your address.

🚚 Shipping & Delivery

  1. Do you offer free shipping?
    Yes! We offer free shipping across the United Kingdom and worldwide with no hidden charges.
  2. How long does delivery take?
    Processing Time: 1–2 business days
    Shipping Time: 
    • United Kingdom: Estimated delivery within 4 to 6 business days after processing.
    • International (Worldwide): Estimated delivery within 6 to 8 business days after processing.
  3. Do you ship internationally?
    Yes, we ship worldwide at no extra cost.
  4. Can I change my delivery address after ordering?
    If your order has not yet been processed, contact us within 24 hours to update your address. Once shipped, we cannot make changes.
  5. What happens if my package is delayed?
    Delivery times are estimates and may be affected by customs, courier delays, or unforeseen circumstances. If your package is significantly delayed, please contact us.

↩️ Returns & Refunds

  1. What is your return policy?
    We accept returns within 14 calendar days of delivery if the item is defective, damaged, or incorrect. Change of mind returns are not accepted.
  2. How do I start a return?
    Contact us at Info@zysole.com or call +44 7832 718829 with your order details. We’ll provide return instructions.
  3. Who pays for return shipping?
    • If the item is defective, damaged, or incorrect: Zysole covers return shipping costs.
    • For other approved returns: The customer is responsible for return shipping.
  4. How long does it take to receive a refund?
    Refunds are processed within 7 business days after we receive and inspect the returned item.
  5. Can I exchange an item?
    Exchanges are only available for defective, damaged, or incorrect items. If your requested item is out of stock, we’ll issue a refund instead.

💳 Payments

  1. What payment methods do you accept?
    We accept secure payments via Shopify Payments, which supports:
    - Credit/Debit Cards (Visa, Mastercard, American Express, Discover)
    - Apple Pay, Google Pay, Shop Pay
    - PayPal (where available)
  2. Is my payment information secure?
    Yes. All payments are processed securely through Shopify Payments, which is PCI-DSS compliant and uses SSL encryption to protect your information.
  3. When will I be charged for my order?
    You will be charged at the time of checkout when your order is confirmed.
  4. Do you store my payment information?
    No, we do not store any payment details. All transactions are securely handled by Shopify Payments.

🛡️ Product Information

  1. Are your products authentic and high quality?
    Yes, we ensure all our products meet strict quality standards before being shipped. Each item is carefully inspected during processing.
  2. Do your products come with a warranty?
    Yes. Most items come with a standard manufacturer’s warranty. Please contact us if you encounter an issue with your product.

🔒 Privacy & Security

  1. How do you use my personal data?
    We only use your information to process orders, provide customer support, and improve our services. For full details, please see our Privacy Policy.
  2. Do you share my information with third parties?
    We never sell or rent your data. We only share necessary details with trusted partners like payment processors and shipping carriers to complete your order.

❓ Other Questions

  1. Do you have customer support?
    Yes. You can reach our support team via email or phone:
    📧 Email: Info@zysole.com
    📞 Phone: +44 7832 718829
  2. What are your customer service hours?
    We aim to respond to all inquiries within 24 hours (Monday–Friday, excluding public holidays).

Still Need Help?

If your question isn’t listed here, please contact us:

  • Email: Info@zysole.com
  • Phone: +44 7832 718829
  • Address: Office 7235, 321-323 High Road, Chadwell Heath, Essex, United Kingdom, RM6 6AX