Shipping Policy

Shipping Policy

Welcome to Zysole! We’re committed to providing our customers with a seamless and reliable shipping experience. Please read our shipping policy carefully to understand how we handle orders, processing, and deliveries.

General Information

At Zysole, we aim to deliver your orders quickly, efficiently, and at no extra cost to you. We are pleased to offer free shipping across the United Kingdom and worldwide, so you can shop with confidence wherever you are.

If you have any questions regarding shipping, feel free to contact us at:

  • Email: Info@zysole.com
  • Phone: +44 7832 718829
  • Business Address: Office 7235, 321-323 High Road, Chadwell Heath, Essex, United Kingdom, RM6 6AX

Processing Time

  • All orders are subject to a processing time of 1 to 2 business days before they are shipped.
  • Processing includes order verification, quality checks, packaging, and preparing your items for dispatch.
  • Orders placed on weekends or public holidays will be processed on the following business day.

Shipping Timeframes

  • United Kingdom: Estimated delivery within 4 to 6 business days after processing.
  • International (Worldwide): Estimated delivery within 6 to 8 business days after processing.

Please note that these are estimated delivery times, and actual times may vary depending on your location, customs clearance (for international shipments), and courier service conditions.

Shipping Cost

We are proud to offer FREE SHIPPING on all orders across the UK and worldwide.

No hidden charges or additional fees will be applied at checkout.

Tracking Your Order

Once your order has been shipped, you will receive a confirmation email containing your tracking number and courier details.

You can use this information to track your order in real-time until it reaches your doorstep.

Customs, Duties & Taxes (International Orders)

All international orders are shipped free of charge; however, depending on your country, customs duties, import taxes, or handling fees may apply.

Zysole is not responsible for any such charges that may be imposed by local authorities. Customers are responsible for ensuring compliance with their country’s import regulations.

Delivery Issues & Delays

While we strive to deliver within the promised timeframe, external factors such as courier delays, customs processing, or unforeseen weather conditions may occasionally affect delivery schedules.

If your order is significantly delayed, please contact our support team, and we will assist you promptly.

Wrong Address Disclaimer

Customers are responsible for providing the correct shipping address during checkout.

If an incorrect address is provided and the package is returned to us, we will notify you. Reshipping may require additional time.

Lost or Damaged Packages

If your order is lost in transit or arrives damaged, please contact us immediately at Info@zysole.com or call us at +44 7832 718829.

We will work directly with the courier to resolve the issue and, if necessary, arrange a replacement or refund.

Order Cancellations

Orders may only be cancelled within 24 hours of purchase. Once the order has been processed and shipped, cancellation is no longer possible.

Contact Us

If you have any further questions regarding shipping or delivery, please don’t hesitate to get in touch:

  • Email: Info@zysole.com
  • Phone: +44 7832 718829
  • Address: Office 7235, 321-323 High Road, Chadwell Heath, Essex, United Kingdom, RM6 6AX