1) Policy Overview

At Zysole, we aim to provide a smooth and transparent shopping experience. If you are not completely satisfied with your purchase, you may be eligible to return your item and request a refund under the terms outlined below.

Please review this policy carefully before initiating a return request.

2) Return Eligibility Period

Customers may request a return within 30 days of receiving their order. Return requests submitted after this period may not be accepted.

• Return window: 30 calendar days from the delivery date
• Proof of purchase: Order number or receipt is required

3) Conditions for Accepted Returns

To qualify for a return and refund, all returned items must meet the following conditions:

• Item must be unused, unworn, and in original condition
• Item must include original packaging, tags, and accessories
• Item must not show signs of damage, misuse, or alteration
• Item must be returned in the same condition as received

We reserve the right to refuse any return that does not meet these conditions.

4) Non-Returnable Items

The following items are generally not eligible for return or refund, unless they arrive damaged or defective:

• Items marked as “Final Sale” or “Non-Returnable”
• Items damaged due to improper use or customer handling
• Items returned without original packaging or missing components

5) How to Initiate a Return

To start a return, you must contact us before sending any items back. Returns sent without authorization may be rejected.

1. Email us at info@zysole.com
2. Provide your order number and reason for return
3. Wait for confirmation and return instructions from our support team

6) Return Shipping Responsibility

Customers are responsible for return shipping costs unless the return is due to an error on our part (such as a damaged, defective, or incorrect item).

We strongly recommend using a trackable shipping service. Zysole is not responsible for items lost or damaged during return transit.

7) Refund Processing Time

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

• Refund processing time: 7 business days after approval
• Refunds are issued to the original payment method
• Bank or payment provider processing times may vary

8) Partial Refunds

Partial refunds may be granted in certain situations, including but not limited to:

• Returned items with missing accessories or packaging
• Items showing signs of use or wear
• Items damaged due to customer handling

9) Exchanges

Zysole does not guarantee direct exchanges. If you wish to exchange an item, please complete the return process and place a new order separately.

10) Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us within 48 hours of delivery.

Please include photos of the item and packaging to help us resolve the issue promptly.

11) Order Cancellations

Orders may only be canceled before they are processed or shipped. Once an order has been dispatched, it cannot be canceled and must follow the standard return process.

12) Policy Modifications

Zysole reserves the right to update or modify this Return & Refund Policy at any time. Changes will be effective immediately upon posting on this page.

13) Contact Information

If you have any questions regarding returns or refunds, please contact us: