Return & Refund Policy – Zysole

At Zysole, we aim to provide a smooth and transparent shopping experience. If you are not fully satisfied with your purchase, please review our return and refund policy below.

1. Return Eligibility

You may request a return within 14 days of receiving your order.

To be eligible for a return, items must meet the following conditions:

• Unused and in original condition
• Returned in original packaging
• Free from damage, marks, or signs of wear

Returns that do not meet these conditions may not be accepted.

2. Non-Returnable Items

We do not accept returns for:

• Items that have been used or damaged after delivery
• Products not in original condition
• Items returned after the 14-day return window

3. Return Process

To initiate a return, please contact our support team with your order details.

Once your request is reviewed and approved, we will provide you with return instructions. Please ensure the item is securely packaged before returning.

4. Refund Process

After we receive and inspect your returned item, your refund will be processed within 7 business days.

Refunds will be issued to your original payment method. Depending on your bank or payment provider, it may take additional time for the funds to appear in your account.

5. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

We may request photo or video evidence to verify the issue. Once confirmed, we will arrange a replacement or refund as appropriate.

6. Cancellation Policy

Orders can be cancelled within 24 hours of placing the order. After this period, orders may already be processed and cannot be cancelled.

7. Shipping Costs for Returns

Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.

8. Late or Missing Refunds

If you have not received your refund within the expected timeframe, please:

• Check your bank account again
• Contact your payment provider
• Reach out to us for assistance

9. Contact Information

If you have any questions regarding returns or refunds, please contact us:

Business Name: Zysole
Phone: +44 7465999380
Email: info@zysole.com
Address: 103 Robert Lewis House, Mallards Road, Barking, London, IG11 0US, United Kingdom

Our support team is here to assist you and will respond as quickly as possible.