Order Cancellation Policy – Zysole

At Zysole, we understand that you may need to modify or cancel your order. Please review our cancellation policy below for full details.

1. Cancellation Window

You may cancel your order within 24 hours of placing it.

After this period, your order may already be processed or prepared for shipment, and cancellation may no longer be possible.

2. How to Request a Cancellation

To cancel your order, please contact us as soon as possible with your order details.

We recommend including your order number and contact information to help us process your request quickly.

3. Orders Already Processed or Shipped

If your order has already been processed or shipped, it cannot be cancelled. In such cases, you may refer to our Return & Refund Policy once the item is delivered.

4. Refunds for Cancelled Orders

If your cancellation request is approved within the allowed time frame, a full refund will be issued to your original payment method.

Please allow up to 7 business days for the refund to be processed after confirmation.

5. Incorrect Orders

If you have placed an order with incorrect details, please contact us immediately within the cancellation window. We will do our best to update or cancel the order before it is processed.

6. Contact Information

If you have any questions or would like to request a cancellation, please contact us:

Business Name: Zysole
Phone: +44 7465999380
Email: info@zysole.com
Address: 103 Robert Lewis House, Mallards Road, Barking, London, IG11 0US, United Kingdom

Our support team is available to assist you as quickly as possible.